You can easily check this in your NIU APP. The APP will tell you if you have the most recent software version.Follow these steps:1/ Go to the tab 'Me'.2/ Click on your device.3/ Click on 'OTA Updates'.When a new version is available, you can install it OTA, Over the Air. Simply follow the instructions in the APP.If there is an issue during the OTA installation, you can contact your local dealer or send an email to [email protected].
APP - OTA Updates video
You can find them in the user manual, on the scooter or in the NIU APP after you've bound the scooter.
SN = serial number
VIN = frame number
In the user manual
You will find a QR Code that holds the SN number of your scooter. At the top of the QR code, you can find the SN number. At the bottom of the QR code, you can find the VIN number.
On the scooter
You can find a sticker with the SN number underneath the seating part. The VIN number is engraved in the frame of the scooter, also under the seating part.
In the NIU APP
In the tab 'Me', click on your device. You'll find SN and VIN number there.
You can visit your dealer, they can fix this with the diagnostic device. Or you can send an email to [email protected] and mention your SN and VIN number.We'll then change the settings back to MPH for you.
The data package lets your app connect with your scooter. The NGT and M+ have an on-board computer that constantly communicates with the cloud. This gives you a real-time access to your scooter's data on your smart phone.
The app shows you information about recent rides, GPS, and even anti-theft alerts. We also provide regular Over The Air Updates (OTA) that gets you the most updated software for your scooter. Getting the data package after it expires means you'll have continuous support and updates on the app. Should you choose not to purchase it, you can still use the scooter as normal. But you won't receive updates and the app won't be connected to the scooter anymore.
Every scooter is delivered with two sets of keys. If you lost both of these keys, you can get in touch with your local NIU Dealer. The only solution is to change the key slots on the scooter. NIU cannot provide new copies of the keys. If you have any other questions, you can send an email to [email protected].
You can contact your local dealer and make an appointment for the maintenance check. They will make sure to check all crucial parts of your scooter! https://www.niu.com/en/niu-store-finder/find-store
Solution
To purchase winter tires, please visit your local dealer. You can use our store mapper to find your nearest certified retailer Click here
Our scooters are all complying with the laws and regulations in your country. Therefore, it is not possible to increase the top speed of the scooter.
The time on the dashboard of your scooter is automatically set by the GPS connection. When your scooter has the GPS signal, the time will be shown correctly.
You can also manually adjust the time zone in the APP by following the below steps.
1. Go to 'Me'
2. Select your device
3. Go to 'Time Zone'
4. Disable 'Automatic Setting'
5. Choose the desired time zone6/ Click 'Save'
If you still see the wrong time on your display, please visit your local dealer.
Yes you can! The USB port can be used to charge your phone while driving.
Yes you can easily change this! Switch the indicator to the right for 2 flashes, then switch to the left for 2 flashes. Then keep switching like this between right and left. You'll hear all the different sounds. When you hear the sound you want you can just stop switching and the selected sound will be set.
This Youtube video shows how to easily change the sound. It's in German but it can help to visualize how to proceed. https://www.youtube.com/watch?v=wQ0Y5BJTcBM
The volume of the blinker sound cannot be adjusted.
Do you want to give feedback on our scooters or application? You have some great ideas to improve NIU? Share it with us! Fill in this form and we will take your comments and thoughts into consideration!
https://niu-mobility.typeform.com/to/cvIpTd
No, they don't! Both of these numbers are unique to the scooter frame and are not influenced by any changes to the scooter. Your NIU has its SN and VIN for life ;-)
We recommend to use a neutral detergent and water to wash the scooter. Use a soft cloth to wipe the scooter after washing to prevent scratching.
Under the seat of your scooter, you can find the VIN number engraved in the scooter framework. With this number, we can help you get the matching SN number. You can send us an email at [email protected].
The time display cannot be changed. It will automatically be shown in military style.
It is not possible to decrease the top speed of your scooter. However, some of our models are available with a different top speed.
The blinker sound cannot be removed. It is however possible to change the tune! Find out how here.
Yes you can easily change this! Switch the indicator to the right for 1 flash, then switch to the left for 2 flashes, then switch to the left again for 3 flashes. Then keep switching like this between left and right. You'll hear all the different sounds. When you hear the sound you want you can push in the switch indicator and the selected sound will be set.The volume of the blinker sound cannot be adjusted.
In order for you to set up this program, You can follow these steps:
1st Press the unlock button of the remote controller, After the turn signal indicators flash twice, The scooter is unlocked.
2nd After the scooter is unlocked, insert the key into the keyhole and turn clockwise to the position.
3rd After the system diagnostic, hold the brake and press the Start Button for 2 seconds, and lastly,
The READY indicator with light up, Release the brake and the scooter will be ready to go.
Please see the photo below for your reference:
We recommend not taking your scooter from China abroad. It has different specifications and has only been homologated for China. You won't be able to use the APP anymore since the connectivity can only be established in mainland China. Also your warranty is only valid in the country of purchase.
If there is an error code showing on the dashboard, you can check the meaning in the Troubleshooting List. The best thing you can do is to visit your local NIU dealer for servicing. They have the tools and knowledge to help fix the issue. You can also send an email to [email protected] for guidance.
Battery over-charge protection, how to solve it?
- Turn on the headlight to discharge the battery.
- Contact your NIU dealer for professional checks.
SIM card unpaid/inactivated/low signal strength, how to solve it?
- Make sure your scooter is parked in an area with good GSM and GPS reception.
- Send an email to [email protected] with your scooter SN and VIN number.
- Visit your NIU dealer to have the ECU checked.
Electronic components communication failure, main harness issue, how to solve it?
Contact your NIU dealer for professional checks.
BMS communication failure, how to solve it?
Contact your NIU dealer for professional checks.
Introduction
Error 165 means Two batteries mismatch
Solution
Please visit your nearest NIU dealer to check this.You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 134 means Battery 1 open circuit or imbalance
Solution
Please visit your nearest NIU dealer to check this.You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 123 means Motor hall failure
Solution
Please visit your nearest NIU dealer to check this.You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 139 means battery failure
Solution
Please visit your nearest NIU dealer to check this.You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 155 means battery 2 short circuit protection
Solution
Please visit your nearest NIU dealer to check this.You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 161 means Scooter remote lock
Solution
Please visit your nearest NIU dealer to check this.You can use our store mapper to find your nearest certified retailer click here
Introduction
Error 65 means Communication module failure
Solution
Please visit your nearest NIU dealer to check this.You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 131 means discharge over the current alert
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 111 means FOC verification failure
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 121 means BCD MOSFET Damage
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 154 means battery two open circuits or imbalance.
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 194 means BCS communication failure
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 110 means FOC failure
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 67 means Communication Module Failure
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 135 means Battery Short Circuit Protection
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 136 means Water Ingress, battery
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
How to solve Error code 138 means MOS Damage
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error 156 means Water ingress, battery 2
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error code 158 means battery 2 months damage
Solution
Please visit your nearest NIU dealer to replace your BMS. You can use our store mapper to find your nearest certified retailer Click here
Introduction
Error code 192 means that BMS 2 Communication Failure
Solution
Please visit your nearest NIU dealer to check this. You can use our store mapper to find your nearest certified retailer Click here
Solution
We're sorry to hear that. Our dealers are the ones who will determine whether a scooter part is still under warranty once they've checked the issue. Please visit your local NIU dealer for professional checks. You can use our store finder to find the one near you: https://www.niu.com/en/niu-store-finder/find-store
The NIU batteries have been specially designed for our NIU scooters. Using a different battery could cause damage to your NIU scooter. Every model has its own battery. It is therefore also not possible to use a NIU battery in the wrong NIU model.
This is normal as the charger is under a lot of stress while charging. If you feel that there might be a problem with the charger, please visit your local dealer for a check-up.
All our batteries have a LED indicator showing the charging progress. If you are charging the batteries inside the scooter, you can see the battery percentage and remaining time on the dashboard when turning the scooter on. Press the red button and all the lights will shine up to let you know the battery status. If it's plugged into the wall charging, turn the scooter on and you'll see the battery status on the dashboard.
Our batteries are designed together with Panasonic.
Hey, make sure your battery is charged and well connected to your NIU. If this is the case and your NIU doesn't work please go to your local dealer.
All our Panasonic lithium-ion battery packs are featured with an aluminium alloy casing and a convenient handle. The weight depends on the model.
M series: 8.3 kg
N series: 10 kg
U series: 5.2 kg
NGT series: 11 kg
M+ series: 11 kg
Hey, please contact your dealer for more information about your battery.
Yes, you can purchase additional batteries from your dealer. You can inform with them for prices and availability.
We recommend keeping the level of the battery above 20%. Avoid using the battery in extreme temperatures. The battery's performance is optimized between -10°C and 45°C. Using the battery in temperatures outside of this range, may lead to long-term damage.When not using the scooter for a longer period of time, you should disconnect the battery from the scooter and keep it in a cool and dry place. We recommend keeping the battery level at around 50%. Do not cover the battery with anything and keep it away from all kinds of heat sources to avoid damage.
For more information, click here.
You can charge your scooter in a normal external outlet. You can also take the battery out and charge it in a normal power outlet.
No, the scooters can only be charged at charging stations that offer normal power outlets. A car charging system won't work on them.
The NQi GT batteries have a dual battery discharge system which ensures you maximize your battery usage. In case one battery has more charge than the other, the scooter will draw more power from the one with the higher power level. The batteries should have less than 15% difference for you to be able to drive the Sport mode and reach the 70 km/h speed.
The charging time depends on the NIU model you have.
M series: 6 hours
N series: 6 hours
U series: 4 hours
M+ series: 9 hours
NGT series: 4 hours
You can buy a new charger in your local dealer's shop. Find your local dealer here: https://www.niu.com/en/niu-store-finder/
After 600-800 charging cycles, the battery still has 80% of its capacity left. In total, the battery can last for about 5 years. This can vary depending on the general care and use of the battery.
The fast charger is available for the NQi GT and NQi Pro models. All other models do not support the fast charger.
Yes, you can still drive your scooter with only one battery while charging the other. The highest driving mode won't be available to use though if only 1 battery is connected.
Battery Health Score and Level of Battery
Battery level at 15% or more (+1)
Charging your battery when its level is higher than 15% is a good habit to adopt. You can even gain +1 at the Battery Health Score if you do it 10 times in a row.
Battery level at 40% or more (+1)
Charging your battery often is the best habit you should have! This is also the best way to improve your Battery Health Score. It will gain 1 point if you are recharging 5 times in a row, a battery with a level higher than 40%!
Examples of good charging habits
If you have very good charging habits, your Health Score is impacted this way depending on charging sequences:
1 : -0.1
2 : -0.1
3 : -0.1
4 : -0.1
5 : -0.1 + 1 = +0.9
6: -0.1
7 : -0.1
8 : -0.1
9 : -0.1
10 : -0.1 + 1 = +0.9
Therefore, assuming your score was 99.8 when you bought your NIU electric scooter, after 10 Battery Cycles you did not lose any points and rather gain 1.8! Your Battery Health Score is now 100.
If your scooter battery gets down to 0% The BMS which is the battery management system will go into the sleep state which means the normal wall charger that you would use will no longer properly charge the battery.
Solution
You could potentially leave it plugged in for 8,10,12 hours and when you pop the thing off of there the battery is still showing that it's dead because you have taken the battery down so far that it's beyond its ability to charge back up.
When the indicator Button is pressed, the Indicator will light up to show the percentage of the battery. The indicator has 5 sections. Each presents 20% of the battery level.
•If the battery leveI is less than 20%, the Indicator will flash 3 times.
•When charging, the indicator will flash to show the charging progress. They wiII stop flashing when the battery is fully charged.
•If all 5 sections flash, it means the battery has fault. Please contact your dealer for consultation.
• The battery should be used at temperatures of 10 °C to 45°C.
• Do not expose to water, beverages, or corrosive liquids.
• Keep away from the heat source, open fire, inflammable and explosive gases, and liquids.
• Please keep metal parts away from the battery compartment
You can easily change the alarm sensitivity on your scooter with your key. Long press the middle red button on your key until you hear your scooter beep. Don't let go of the red button; you will hear more beeps. The faster the beeps, the more sensitive the alarm is set. Let go of the red button when you reached the sensitivity you want.
The scooter alarm takes its energy from the main battery. When the battery is disconnected, the alarm cannot be turned on.
After disconnecting the battery, the GSM and GPS data will still be powered through the ECU battery. So you can still track your scooter even when the main battery has been disconnected. A fully charged ECU battery can last for a few days.
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